Know : Max Retail Price (MRP) Violations & Complaints : Numbers

YOU CAN COMPLAINT IF YOU NEED TO PAY MORE THAN MRP, Here are Contact Numbers…

MRPAll packaged goods in India, ranging from beverages to mobile phones to cosmetics, are stamped with a price dictated by the manufacturer as being the maximum allowable cost to the consumer.
Today’s version of MRP was adapted in December 1990. Previous to this date, manufacturer’s had the option of printing the price of their commodities in two ways:

  • ->Retail price Rs, local taxes extra
  • ->Maximum retail price Rs, inclusive of all taxes

Allegations from consumers and organizations that merchants were over-charging by adding additional local taxes on products brought about the change to MRP in 1990. Merchants were tacking on charges under the guise of local taxes when the actual rates were much lower. Consumers could pay one price for a product and a much higher or lower price in a neighboring town. Thus the change was made by the Ministry of Civil Supplies and its executive wing, the Department of Legal Metrology to the Standards of Weights & Measures Act (Packaged Commodities’ Rules). The change was meant to end complaints and confusion of over-charging to consumers for products. There have since been numerous complaints regarding this system of pricing with regards to under-charging of goods relative to MRP.

What does this mean for you?
In theory you should check the MRP on products before purchasing. Some merchants will charge less than the printed price at their discretion. If this happens to me, I make a mental note to return to that store in the future. On the opposite side, some merchants will try to charge more. If questioned, you may get a response that a newer stock has since come into their store with a revised MRP under which they are selling the old stock. While this is not allowable, there isn’t much you can do unless the merchant feels you aren’t willing to ease on the lower price. Another tactic to watch for is a merchant quoting you a price which he/she will then offer a discount on. Being giddy about the prospect of receiving a discount, you may not check the MRP until you’ve reached your destination. Unwrap your item to discover the MRP is actually less than the discounted price you paid.

What can you do to protect yourself?

  • Obtain full information regarding quality and price before making any purchases.
  • Be careful, about false and /or misleading advertisement.
  • Purchase only when you need and do not purchase in a hurry.
  • Do not buy blindly. Demand full information before you buy.
  • Do not compromise on the quality of goods and services and its quality. Purchase only quality products.
  • Ask for Bills always, bills that have enough proof that you can legally claim that you have made the purchase from that particular retailer.

You can file a complaint with the District Forum if you feel you have been over-charged. However, the opposing party has 30 days to file their version of events and can even extend this for an additional 15 day period. As a tourist you have very little recourse legally unless you are a long term traveler in one location.

Do keep one thing in mind. As of 2003, hotels are not subject to the MRP act. Packed goods purchased within a hotel can be sold at the property’s discretion.
Keep your eyes open and always check prices cause your travel budget only goes so far.

For Complaining in India…

S.No. Contact Details of the Concerned Department
1. Controller of Legal Metrology (Weights & Measures)

Government of Andhra Pradesh,

No. 209, PWD Building,

Gandhi Nagar, Hyderabad,

Andhra Pradesh – 500 380

Ph: 040-27612170

Fax: 040-27613667

HYDERABAD – 500 030

2. Controller of Legal Metrology (Weights & Measures)

Government of Andaman & Nicobar Island,

Port Blair – 744 101

Ph: 03192-232321

PORT BLAIR – 744 101

3. Controller of Legal Metrology (Weights & Measures)

Government of Arunachal Pradesh,

Old Secretaraiat  Complex,

Nagarlagun –791110

Ph: 0360-2350837, 2248620, 2351150

Fax:0360-2350837

4. Controller of Legal Metrology (Weights & Measures)

Government of Assam,

Ulubari,

Guwahati-781007

Ph: 0361-2470992

5. Office of Dept., of Agriculture

Controller of Legal Metrology (Weights & Measures)

Government of Bihar, Raja Bajar,

Beli Road,

Patna – 800 014

Ph: 0612-2286258

Fax 0612 -2224365:

6. Controller of Legal Metrology (Weights & Measures)

Chandigarh Administration,

Old Architect Building, West Wing,

Sector 19-B,

Chandigarh

Ph: 0172-2741341

Fax: 0172-741341,2741503

7. The Controller of Legal Metrology (Weights & Measures)

Govt of Chattisgarh,

Raipur-492001 

Ph.0771-2524294/2343274/2343275

8. Controller of Legal Metrology (Weights & Measures)

Dadra &  Nagar Haveli Administration,

Silvasa – 396 230

Ph: 02639-242721

9. Controller of Legal Metrology (Weights & Measures)

Daman & Diu Administration,

Daman – 396 220

Ph: 02638-254685

10. Controller of Legal Metrology (Weights & Measures)

Government of India Delhi, NCT of Delhi,

117-118, C-Block, Vikas Bhavan,

N.Delhi – 110 002

Ph: 011-23379266, 23379262

Fax: 011- 23379267:

11. Controller of Legal Metrology (Weights & Measures)

Government of Goa,

Panaji – 403 001

Ph: 0832-2426432

Fax:0832-2220218

12. Controller of Legal Metrology (Weights & Measures)

Government of Gujarat,

Tolmap Bhavan, Opp. Sarang Pur Water Tank,

Ahmedabad, Gujarat – 380 002

Ph: 079-22114177

Fax: 079-22114234

AHMEDABAD – 380 002 

13. Controller of Legal Metrology (Weights & Measures)

Government of Haryana,

Footwall chowk, Dist., industries center building ,

Ambala Cantt.

Ph: 0172-708581, 701366

14. Controller of Legal Metrology (Weights & Measures)

Government of Himachal Pradesh,

Apurti Bhavan, 1st Floor,

Block No. 42, SDA Commercial Complex,

Kasumpti Shimla – 171 009

Ph: 0177-2625345

15 Controller of Legal Metrology (Weights & Measures)

Government of Jammu & Kashmir,

Revenue Complex Building,

Takkipora, Srinagar

Ph: 0194-473828

16. Controller of Legal Metrology (Weights & Measures)

Government of Jammu & Kashmir,

Civil Sectt.

Block-I/16, Jammu

Ph: 0191-2549682

Fax:0191-2566188,2458693

17. Joint Agriculture Director cum

Controller of Legal Metrology (Weights & Measures)

Govt of Jharkhand ,Lakshmi Nivas,

Krishi Bahvan, Kanke Road, Ranchi – 834006

0651 230923 (fax)

18. Sri Ramachandra

Controller of Legal Metrology (Weights & Measures)

Government of Karnataka,

No.1, Ali Askar Road,

P.B. No. 175, Bangalore, Karnataka – 560 052

Ph: 080-22253500  26682715 (Res)

Fax 080-22259024

BANGALORE-560052

19. Controller of Legal Metrology (Weights & Measures)

Government of Kerala,

Vikas Bhavan,

Thiruvananthapuram, Kerala – 695 033

Ph: 0471-2303821    2310321  (Res)

Fax:0471-2305996

20. Controller of Legal Metrology (Weights & Measures)

Lakshdweep,

Kavaratti – 682 555

Ph: 04896-262112

Fax:04896- 263298

KAVARATTI – 682 555

21. Controller of Legal Metrology (Weights & Measures)

Government of Madhya Pradesh,

Near Dak Bhavan,

Bhopal-Hoshangabad Road,

Bhopal – 462 011

Ph: 0755-2551017;

. Controller of Legal Metrology (Weights & Measures)

Government of Maharashtra,

Government Barrack No. 7,

Free Press Journal Marg,

Mumbai – 400 021

Ph: 022-22023354

Fax: 022-22024950

23 Controller of Legal Metrology (Weights & Measures)

Government of Manipur,

2nd MR Gate, North ADC Lane,

Imphal – 795 001

Ph: 0385-311687,

24. Controller of Legal Metrology (Weights & Measures)

Government of Meghalaya,

Shillong Temple Road,

Lower Lachuier,

Shillong – 793 001

Ph: 0364-222576

25. Controller of Legal Metrology (Weights & Measures)

Government of Mizoram,

Aizawal

Ph: 0389-2322872, 2322572

Fax:0389-2321035

26. Controller of Legal Metrology (Weights & Measures)

Government of Nagaland,

Kohima – 797 001

Ph: 0370-2221609

0370-2222862;    2221764(Res)

27. Controller of Legal Metrology (Weights & Measures)

Government of Orissa,

Khandagiri,

Bhubneshwar – 751 003

Ph: 0674-4129967

Fax:0674-2402854

28. Controller of Legal Metrology (Weights & Measures)

Dy. Commissioner (Excise) and Ex-officio Under Secy.(Revenue)

Thattanchavady,

Pondicherry – 605 009

Ph: 0413-252493 (personal), 253462 (Off: with extension), 372523®

255196 (Res) Fax: 0413-253462

29. Controller of Legal Metrology (Weights & Measures)

Government of Punjab,

17, Bays Building, Sector 17,

Chandigarh

0172-2701131

30. Controller of Legal Metrology (Weights & Measures)

Government of Rajasthan,

Udyog Bhavan, Tilak Marg,

Jaipur – 300 001

Ph: 0141-380796, 380727

Telefax:380796

31

.

Controller of Legal Metrology (Weights & Measures)

Government of Sikkim,

Paljor Stadium, Paljor Stadium Road,

Gangatok – 737 101

Ph: 03592-202893;

32. Controller of Legal Metrology (Weights & Measures)

Government of Tamil Nadu,

DMS Compound,

Teynampet, Chennai – 600 006

Ph: 044-24321 438

33 Controller of Legal Metrology (Weights & Measures)

Government of Tripura,

Tripura, Agartala

Ph: 0381-2325997;

34. The Controller of Legal Metrology (Weights & Measures)

Govt of Uttaranchal, 15, Gandhi Road,

Dehradun –248001.

35. Controller of Legal Metrology (Weights & Measures)

Government of Uttar Pradesh,

7, Walaquad Road, Lucknow – 1 (Uttar Pradesh)

Ph: 0522-2628063;

36. Controller of Legal Metrology (Weights & Measures)

Government of West Bengal,

45, Ganesh Chandra Avenue,

Calcutta – 700 013

Ph: 033-22364258,22256647,22520052

Courtesy : http://consumeraffairs.nic.inhttp://www.fullstopindia.com

2 thoughts on “Know : Max Retail Price (MRP) Violations & Complaints : Numbers

  1. Education is not every thing. Practices are more important. While in Tanjore, on 28.08.2015, I purchased 1/2 litre Aavin Milk for Rs.22/- when the MRP was printed as Rs.20/- When questioned he gave the money back and took back the product. Similarly, I went to another shop selling all kinds of provisions and milk. He also charged me the same Rs.22/- for 1/2 litre of milk where the MRP is printed as Rs.20/- This time I was careful not to argue since I may end up a looser. These people will not give any bill either to make a formal complaint. Simply they will refuse to sell. Who is there to bell the cat. Legal Metrology Dept. Try it, you will not the result!!

    Like

    • We get your point. However, the way you saw education and the way we see it is totally different. Please read the post Critics on Indian educational system for more understanding.

      Also I am way your and our thoughts are the same. Education should be holistic which is inclusive of the aspects you mentioned. We call it as learning for life rather marks.

      We are on same boat brother.

      Like

We are blogging just for you! Nothing gives fulfillment than your feedback. Love your opinion :)

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s